Pros
Enjoyed a lot of the people I worked with!
Cons
They do not do internal transfers into other departments. They will choose others to transfer to other departments who are employed there that are not qualified if they feel you are excelling in your current position. Promotions and transfers are also based upon favoritism and nepotism. They are incredibly understaffed and using company money for something unknown but employees are suffering as there are not enough of them. The tech for insurance members has been "under construction" for years and is unusable although Figo calls themselves a techy-pet insurance company. Management is unresponsive and nothing is "transparent" as they state. Figo states that they are open to feedback about the way things work within the company but your voice goes nowhere. You are silenced. You are expected to multitask to the point of burnout... taking calls, and responding to text messages and chats from customers all at once. But they expect people to hit certain numbers. You are definitely not paid for the amount of BS that you have to put up with and the amount of work you have to do daily.