Wouldn't recommend - Product Support Specialist FieldEdge Employee Review

2.0
Dec 27, 2023
Recommend
CEO approval
Business outlook

Pros

It was remote so I didn't have to go anywhere.

Cons

Their product was terrible so we constantly had clients mad at us. The leads didn't help when you were dealing with these angry clients so it was incredibly draining. The support team is the lowest tier compared to all of the departments so don't expect to be treated like a human.

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5.0
Jul 25, 2025
Recommend
CEO approval
Business outlook

Pros

Great work environment and excellent training to prepare you for your role.

Cons

Lots of changes that happen often within management and direction of the comoany

3.0
Apr 9, 2026
Recommend
CEO approval
Business outlook

Pros

High level of autonomy and product ownership.

Cons

Lack of communication and process consistency. Many products and features lack a subject matter expert and detailed documentation.

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