Supportive and Care about their staff - Customer Service Advisor Field Service Solutions Employee Review

It's a supportive and very collaborative environment. Your opinion always feels valued and there is always support when it's needed. I joined the business in the summer and immediately felt that I had found my "home" in terms of career. In a few short months I've moved up to Customer Service Team Lead and have a great team working with me. I'm proud of how hard they all work and how much they have supported me to make the service desk a success. I've found that the Senior Management Team are always approachable and pro active if you have a desire to progress and they are very much "open door policy" if you need to discuss or query anything. The vision for the business is clear, we're growing fast and it's a very exciting time to be here. Yes, we're busy and getting busier, but steps have been put in place to manage this as we move into the new year - new appointments into senior positions to strengthen our internal processes, recruitment out in the field and investment in technology. Overall, would I recommend working here to a friend - absolutely!

internal comms could be better managed - use of an internal portal or intranet would be helpful

I’ve been working at Field Service Solutions for 6 years and it has truly been a positive experience. The company fosters a supportive, innovative and collaborative environment where employees feel valued and encouraged to grow. One of the things I appreciate most is a strong leadership, great work-life balance, professional development opportunities, and friendly team. Management is approachable and encouraging, and they genuinely care about employee well-being. The workplace atmosphere is motivating and uplifting, and the team is always willing to help one another. Overall, Field Service Solutions is a place where you can grow your skills, feel supported, and be part of a great team. I’m proud to be part of this organization and highly recommend it to anyone looking for a rewarding and positive work environment.

The company is growing fast, so things can move quickly, but it creates lots of opportunities to learn and advance