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Federal Student Aid

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FSAIC Customer Service Rep - Customer Service Representative Federal Student Aid Employee Review

3.0
Feb 11, 2021
Recommend
CEO approval
Business outlook

Pros

Decent pay in the region. The work is not hard, just repetitive. There were some awesome people that I worked with.

Cons

Scheduling seemed unfair when requesting time off or schedule swapping. Overtime since I had started the job metrics kept increasing which meant it became stressful overtime because of the demands in statistics. There was quite a big amount of favoritism in my call center. It's quite hard getting a spot where they may work with you if you plan on being a student while having that job. The balance of work and life feels uneven where you feel like work takes a big part of your energy.

Explore other reviews about Federal Student Aid

5.0
Nov 11, 2025
Recommend
CEO approval
Business outlook

Pros

Great office space, reasonable colleagues

Cons

Constant stress of downsizing and RIFs

2.0
Dec 12, 2025
Recommend
CEO approval
Business outlook

Pros

Not many anymore. Used to have schedule flexibility and remote work, but those were taken away this year.

Cons

Run by lawyers who have never worked anywhere else, so they have very limited legal and managerial experience. They ignore basic principles taken for granted everywhere else and value form over substance. Attorneys are hired to do boring copy pasta work. Do not work here unless you are desperate.

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