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      FedEx Office

      Part of FedEx

      Engaged employer

      FedEx Office reviews

      CSS- Review - Customer Service Specialist FedEx Office Employee Review

      2.0
      Mar 6, 2010
      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      The opportunity to develop your professional and sales skills. However, after you have some skill sets under your belt- move on! Other companies have better working environments and more competitive pay. Benefits are good.

      Cons

      Horrible "work-life" balance with very little reward for your efforts. There are two different worlds between management and team members. Your not "in the club" until your a manager or in another professional position.

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      5.0
      Jun 9, 2026
      Assistant manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Locations support each other. Easy to collaborate with fellow managers. Free educational courses

      Cons

      Corporate means you have to play the game

      4.0
      Jun 13, 2026
      Store manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

      Cons

      The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

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