"They will make your every experience outstandingly stressful" - Manager FedEx Office Employee Review

1.0
Apr 6, 2014
Recommend
CEO approval
Business outlook

Pros

Promote from within culture The regular customers make it fun Bonus incentives if at management lvl Great office / clerical experience

Cons

All stores are understaffed. If someone calls out or quits guess who becomes responsible. No help is given to managers who obviously need help. Payroll is never enough. Training is done by a website..... When you feel like you weren't guided enough from web based training, you're given a procedure sheet to figure it out... Once you figure it out FedEx changes the procedure again and rollout five new processes. Then you get behind, andare chastised for not getting everything 100% correct because you're trying to do too much at once with an understaffed store. This becomes a vicious cycle and burns out everyone. FedEx needs to think of what they're trying to accomplish, at the expense of human beings. We cannot possibly operate at a 99.9% error margin day to day. You can only keep pushing your goals until they are no longer achievable. Corporate constantly makes DETRIMENTAL mistakes, like rolling out bad systems that don't work or telling us to print marketing materials that are incorrect, and SQI reporting the wrong numbers. But its all ok. They're protected in the big purple castle while were on the frontlines taking it all. And don't forget to never be sick, take vacation, or heaven forbid miss a metric. You will be garbage for the whole month if ya do! What happened to managing your own store the old fashioned way. Free of micromanagement and a sales based philosophy?

Explore other reviews about FedEx Office

5.0
Jun 28, 2025
Recommend
CEO approval
Business outlook

Pros

Good company lots of work

Cons

Crazy hours but not all the time

4.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

Cons

The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

See reviews by: Helpful|Rating|Date|All