Pros
did not close during economic downturn
Cons
overworked underpaid employees, understaffed centers, no training, confusing directives from corporate with little or no support given to achieve said directives, employees are set up to fail as they are not given the tools that are needed to do their job effectively, Those at the top do not do their job correctly leaving those at the bottom to pick up the pieces of broken projects (this has been happening more and more over the past 3 yrs, it has gotten to the point where every aspect of every project is broken, yet they keep pushing out new projects). With all of this against employees are still held accountable to a very high standard of customer service, which is imposable given the above issues.