Run away while you can - Customer Service Specialist FedEx Office Employee Review

2.0
Aug 21, 2012
Recommend
CEO approval
Business outlook

Pros

Some great customers that you enjoy seeing on a regular basis and some great co-workers that make it tollerable to come to this place everyday.

Cons

Where to start...I was hired at $10.00 for 40 hours a week. By the time i signed my acceptance letter it was $11.00 an hour at 32 hours a week. Dissapointing for my only income but was told that I would have plenty of opportunity to pick up extra hours. My awesome manager that held everyone equally responsible was moved to a bigger store and our new manager is new, never managed a day in his life and is sinking instead of swimming, no matter how great of a person he is the managing skills are lacking. We are understaffed, overworked but not enough to get overtime r even 40 hours a week but just enough to make you exhausted from all the shift changes. Our store is remote and has no sales supports, no delivery support but we are still expected to meet the same deliveries for major accounts and the same sales goals, and when we don't we get our hours cut yet again. Employees who don't do their job, show up late, take long lunches without saying anything, tell customers confidential company information and are just lacking in common sense are not punished but reqarded by getting extra long vacations, whatever shift they want, get to go home early for special events while the hard working employees pick up the slack and constantly fix his mistakes. The management is happy to take credit for things we do good but if we mess up they have no problem throwing us under the bus when it's jobs we shouldn't even be doing in the first place. Bonus's are gone and corporate expects us to make up the difference by selling unwanted crappy POM's that we rotate on a tri monthy basis so the market is over saturated an no one wants a stupid thumb drive for 12.99 when they can get one at Best Buy for half the price without having them pushed on them like crack. Oh and for all my hard work I get a 3% raise once a year IF I get a high enough score on my review.

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5.0
Oct 12, 2025
Recommend
CEO approval
Business outlook

Pros

It’s great for part time

Cons

Heavy boxes could get the best of you

4.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

Cons

The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

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