Good benefits, but unrealistic expectations and confusing metrics. - Lead Production Coordinator FedEx Office Employee Review

2.0
Mar 27, 2012
Recommend
CEO approval
Business outlook

Pros

Good benefits for a retail position. Promotions are given out frequently. There is an exit interview.

Cons

If customers are not greeted the whole shift gets written up. Metrics are overpowering. Expectations are too high.

Explore other reviews about FedEx Office

5.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work and company

Cons

Good place to work and company but could use some better tech

4.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

Cons

The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

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