Great team members trying to give a quality experience to customers! - Customer Service Specialist FedEx Office Employee Review

2.0
Dec 17, 2011
Recommend
CEO approval
Business outlook

Pros

Flexable hours,good benefits,new challenges everyday.

Cons

Need equipment updated,remember why we left cannon,and go back to Zerox.We need quality machines to give quality service. Let the world know that Kinkos is still hiding out at Fedex Office! Very hard to get a 35 hour work week out of them.

Explore other reviews about FedEx Office

5.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

do not micro manage encourage making decisions on your own team work

Cons

work from home so you are secluded and it is hard to meet other teams to advance your career

4.0
Jun 13, 2026
Recommend
CEO approval
Business outlook

Pros

Have a Strong staff and great customers -for the most part. Don't see my boss but 1-2 month.

Cons

The corp fluff to accomplish something. Setting all these goals and targets then forget about 90% until it's time to do the yearly "anonymous" survey. Then you see which stores had how many surveys done. 🙄 Keep it short and sweet it would be more effective. Have outstanding customer service but don't do anything personal in your store to recognize your customers. Be different but don't show it 😂 Working for Amazon now with no more pay. It benefits the store not us in our paychecks. At times unrealistic expectations with a high volume store and a staff of 4-5.

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