Started out great - Specialty Customer Service Representative FedEx Freight Employee Review

4.0
Jan 30, 2018
Recommend
CEO approval
Business outlook

Pros

At first employee recognition was great and there were more opportunities to move within the company. Pay was good starting out.

Cons

Started working from home and it was isolating and there were no opportunities to move up. They started using foreign call centers and that made the customers angry it became more about numbers and less about customer satisfaction and employee recognition.

Explore other reviews about FedEx Freight

5.0
Jan 30, 2026
Recommend
CEO approval
Business outlook

Pros

Great people, super comfortable work environment.

Cons

There is drama eventually. But kinda inevitable at any job.

3.0
Jun 22, 2026
Recommend
CEO approval
Business outlook

Pros

- Insurance benefits are offered to part time employees - Pay is sufficient based on being part time - Management will send some communications regarding big picture matters - There is some leniency regarding calling out of work

Cons

- The requirement to maintain insurance is becoming more difficult - Employees are not paid the same rate simply based on tenor rather than qualifications - Management will rarely, if ever, address direct employee concerns - Leniency for calling out only seems to apply for certain employees - There is no standard of training or written expectations readily available once hired

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