Good company, terrible position - Call Center Agent FedEx Employee Review

4.0
Apr 28, 2021
Recommend
CEO approval
Business outlook

Pros

Management tend to be really great, supportive. Personally, my manager really tried to support my growth and really cared about me and his employees. The benefits are great, work culture was also great. They are very focused on becoming the best and ways to improve.

Cons

The actual position was terrible. If you enjoy the cubicle environment with everything timed in your day, then this is for you. You are constantly timed, so you cannot stay too long on a call or too short. You can’t go on too long bathroom breaks as that takes away time from answering calls. Customers were terrible as you are on a new call every minute and people are always yelling and complaining at you. The hourly pay is nowhere near good enough for this kind of job.

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5.0
Jun 30, 2026
Recommend
CEO approval
Business outlook

Pros

good enviornment to grow and learn

Cons

good opportunity to grow and learn

2.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Easy to apply, fast to get hired (no interview process) and the pay

Cons

Very rude management, lack of care for safety, no drinkable water (all filters are in the red and have been since I started) They have cameras everywhere and are constantly watching you but say you can’t bring your own phone in because “people steal them”? There is junk everywhere. Lots of trash everywhere (employees drinks and food). They want you to work and eat on the line instead of giving you breaks to do so. They get upset when you use the bathroom or fill your water bottle even if you’ve been working for 3 hours straight but if you clock in at an area 2 min walking distance from your work area you’re “stealing time” I’ve noticed people of color get treated differently. The HR department has some of the most prejudice employees so there’s no real equality if you have conflict with someone. I’ve never been, but it feels like a prison to go in and out of the building and lastly you don’t work a consistent schedule. You leave when they say you can.

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