Micromanagement - Customer Service Operator Farmers Insurance Claims Litigation Employee Review

You are given the opportunity to share your opinion if you can explain how you came up with it. You work independently and are given a lot of freedom.

Sometimes you have to work a lot of hours. You are dealing with people at some of the worst times of their lives and it can be emotionally draining on you as well.

Regarding the work itself your coworkers would be available to answer any question or doubt you had. It was hard to know who to trust as it was a very clique situation.

Dealing with management was the hardest part of the job, especially as an entry level position. You had no control or independence over the claims you were handling. Everything would be micromanaged by your superior. Files would constantly be reviewed. The assessment of each file reviewed would be viewed differently, depending on the manager chosen for the review. Management overworked you and wanted an excessive amount completed within a short timeframe.