The Honest Truth - Resource Center Customer Support Specialist I Fannie Mae Employee Review

benefits, pay, work life balance

no cons to be honest

I had thought I’d stay there until retirement. Pay was pretty good and while upward mobility was limited there was an open environment for learning and getting involved in new things. The company was socially conscious with volunteer time available. Flex schedules were available with manager approval and that helped us effectively implement work from home in 2020. We did work a lot of long hours to get projects done but the work seemed to be appreciated and rewarded.

For a company that had been highly profitable, Bill Pulte came in and started demanding changes for the company to be run more like one on the verge of bankruptcy. Managers were forced to spend significant time managing attendance and schedules and constantly justifying staffing just to have that ignored anyway. Anybody below a Director was cut completely out of these decisions meaning managers would show up to meetings to find the no-shows had been let go with no warning. You just started to see on people’s faces they were miserable, many long time associates quietly hoping they’d be included in the next round of cuts. It’s too bad, a company I had thought I’d retire with really just became toxic.