If you don't want to grow, work for this company. - Customer Service Agent FanDuel Employee Review

2.0
Mar 1, 2023
Recommend
CEO approval
Business outlook

Pros

Benefits are great. That's the only thing keeping majority of us here.

Cons

FanDuel stated pto was unlimited, now it is flexible as agents fight for days off and now it has to be approved by managers. If you start in this position you will more than likely stay there. The company does everything to keep you in that position. We have to learn new things constantly and no promotions and no increase in our pay. The shift bidding is every 6 weeks as if we don't have families and lives outside of the job. They do not care about us.

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FanDuel Response
3y
Thank you for sharing your feedback with us. At FanDuel, we are driven by our values and put our people at the heart of everything we do. No person or organisation is perfect, but we believe we have a fantastic team here who are striving to make the company the best it can be. We wish you the best in your future endeavours.

Explore other reviews about FanDuel

5.0
Jun 29, 2026
Recommend
CEO approval
Business outlook

Pros

Great people, good impact roles

Cons

Low progression planning, advancement potential

4.0
Jun 24, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Colleagues who are both smart and genuinely nice A fun office environment, sports-related events A fair amount of non-financial perks Approachable leadership compared to many other large companies Top tier benefit offerings Great employee resource groups

Cons

Constant restructuring of teams, especially in Tech RIFs began happening more regularly almost every year A lot of senior leadership roles are disconnected from processes and work that is happening Business growth is largely outside of the control of employees - there's lot of market and industry based factors to consider D&I is only a priority if it's required to be or if the incentives are right Career growth opportunities are much more competitive and limited at mid/senior levels

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