Good product, but awful and toxic work environment! - Customer Success Manager Famly Employee Review

1.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

A good product, and some good and smart people within the company, but apart from that, it’s hard to note anything else.

Cons

Awful management, and I mean really awful. I’ve worked at multiple companies throughout my career, and finding a company whose management team is well regarded by all employees is impossible. However, Famly’s management team really are something that shouldn’t be mirrored at other companies. I could produce an infinite list, but the lack of transparency, the two faced approached to communicating with co-workers, or the big brother approach I.e lack of trust in less senior colleagues are just some of the things I’d note make the place a really toxic environment. What’s more, there’s the constant narrative of management valuing feedback, but then being incredibly hostile when feedback is indeed given, to extent where there have been some team members let go, not because of performance issues, but due to sticking their head above the parapet and challenging management’s decisions too often.

Explore other reviews about Famly

5.0
May 8, 2025
Recommend
CEO approval
Business outlook

Pros

Terrific colleagues and a product/service that actually makes the world a better place. The US office is like a start-up within the company with the super power of having the support of our very established team in Europe. If you like start-ups, solving fun problems, and working with kind, smart people, Famly is a great place to work.

Cons

There isn't an instruction manual for many of the problems we're working to solve, so you need to be the type of person who likes to get their hands dirty, experiment, and figure things out for yourself (with the help of teammates who are also figuring it out alongside you).

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Famly Response
11mo
Hello, Thank you for the review, a 5-star rating and some feedback. It's always great to hear that the atmosphere and colleagues at Famly are being appreciated! Best regards, Famly
2.0
May 7, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Really awesome Commercial team on the ground, and some genuinely bright and empowering people to work with!

Cons

Exceptionally poor management! I’m sure this is something that is noted when evaluating a lot of companies, but the difference in ability and trust you have in management vs non-management employees is truly stark. I can only speak from a UK operations perspective, but the management within this team is inept, and trying to build any sense of trust with them is nigh on impossible. This isn’t helped by the unwavering support they are given by our HR team, and it feels like an us vs you culture when it comes to management vs non-management. As mentioned, you will struggle to find a better group of people to work with when it comes to non-management colleagues (although the quality/culture fit of new hires is becoming increasingly detached from this), but this is almost a curse, as it covers the damaging, and sometimes shocking conduct and decision making by Famly’s leaders, and thus would make me advocate against joining Famly to anyone considering a position here.

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