I wish I had a better experience here - Enrollment and Billing Representative III Fallon Health Employee Review

2.0
Nov 6, 2022
Recommend
CEO approval
Business outlook

Pros

Decent pay and good benefits.

Cons

Layoffs and high turnover of remaining employees. Overall it was an unhappy department and toxic culture. Middle/senior managers would ask us if we prefered hybrid or FT remote work and despite most people wanting remote work they still wouldn’t allow it . Work loads were constantly increasing due to staff shortages. Could have been a lot better if managers weren’t so outdated in their methods.

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Fallon Health Response
3y
Thank you for taking the time to share your comments. We are very sorry to learn you didn’t have a more positive experience at Fallon Health. Please be assured that we take your feedback very seriously. We are always reflecting on the operations of our company and working on how we can do better, and your comments will help steer us as we look to improve how we work—especially in regard to employment culture, staffing models, and our evolving hybrid work environment. Again, we appreciate your feedback and wish you the best in your future endeavors.

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5.0
Dec 9, 2025
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CEO approval
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Pros

Benefits Independence Schedule Career growth

Cons

Base pay is lower than average

4.0
Feb 22, 2026
Recommend
CEO approval
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Pros

Flexible with PTO, very thorough training, great colleagues, opportunity to grow with the company

Cons

Work-life balance can be tilted, management is often not flexible with communicated needs, "The reward for a job well done is more work."

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