Good Work Ethos, Bad Advancement - Customer Service Representative Fallon Health Employee Review

4.0
Oct 15, 2020
Recommend
CEO approval
Business outlook

Pros

The work feels good, it feels good to help people. They make the member the priority and you can actively help people even outside normal procedures.

Cons

You are not well rewarded for your efforts. In over a year only received a .17 raise from 17.50/hr base pay. Some hired at the same time received no raise.

Explore other reviews about Fallon Health

5.0
Dec 9, 2025
Recommend
CEO approval
Business outlook

Pros

Benefits Independence Schedule Career growth

Cons

Base pay is lower than average

4.0
Feb 22, 2026
Recommend
CEO approval
Business outlook

Pros

Flexible with PTO, very thorough training, great colleagues, opportunity to grow with the company

Cons

Work-life balance can be tilted, management is often not flexible with communicated needs, "The reward for a job well done is more work."

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