Terrible atmosphere, management hate people - Customer Service Agent Falcon PEV Employee Review

1.0
Feb 16, 2021
Recommend
CEO approval
Business outlook

Pros

None really, home time maybe?

Cons

Management actively told us to not care too much about customers, try to offer simple fix if they don’t want it just ignore the customer. I felt so bad doing this as I know the customer needed help but they will fire you if you don’t.

Explore other reviews about Falcon PEV

2.0
Aug 6, 2020
Recommend
CEO approval
Business outlook

Pros

Was stable before Covid-19, Paycheck was in time, insurance was paid weekly, 1 week of paid vacation (after the first year).

Cons

They fired people before they can get full benefits or at least the paid week of vacation. No overtime, you are always moving during the same day, no estimulus check

1
1.0
Nov 24, 2025
Recommend
CEO approval
Business outlook

Pros

Did not find any pro working there

Cons

Poor working culture Lack of progression

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