Happy they are Gone - Customer Service Manager Factory Direct Employee Review

1.0
Jan 5, 2026
Recommend
CEO approval
Business outlook

Pros

None whatsoever, absolute garbage company

Cons

low pay, low respect, no advancement oppurtunities, no raises beyond minimum wage increase.

Explore other reviews about Factory Direct

5.0
Aug 27, 2016
Recommend
CEO approval
Business outlook

Pros

hard work, learn how to be the best installer hands down

Cons

Constant Battles, Never can be wrong

4.0
Dec 8, 2022
Recommend
CEO approval
Business outlook

Pros

Great commission potential for warranty sales, paid for Christmas dinner every year, discounts on products, variety of tasks to do so it always stays interesting. Fair scheduling and pay.

Cons

Return/lack of refund policies create very angry and sometimes scary customers, sometimes sell defective products, employee discount isnt the best compared to other companies,

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