Gratis perks overshadowed by terrible management and favoritism - Esthetician Faced The Facial Studio Employee Review

I have worked at Faced for 5 years & have nothing but good things to say. - The staff at each studio are really friendly and great to work with. We are constantly learning from each other. Management is great & always ask for our input on things. The owner is very involved & truly one of the best bosses I have ever worked for. - Our clients are fantastic. The membership is really popular and guarantees your schedule will be consistent month to month. You will make long lasting relationships with your clients. - This is a position with potential to make great money but you get what you give. If you are a hard, motivated worker you will be happy. - Flexible time off & benefits. - Like any company, (especially the beauty industry) people do come and go.. for a multitude of reasons, but there is a large group of us (at all locations) that have worked here successfully for years without any problems. Don't believe everything you read.

Nothing bad to say - .

Gratis incentives, customized treatments, friendly coworkers. I have worked with estheticians and studio hosts who are resilient and professional. We have single handedly maintained the brand’s reputation while management offers little to no support.

While FACED is marketed as a "community," the reality is a high-pressure environment where resources are allocated due to favoritism. This creates a divide between staff rather than improving the "family" atmosphere management claims to value. The most concerning shift during my 3 years at Faced was the transition of the pay structure. By moving from a percentage-based commission to a flat-rate fee, the company detached service price increases from employee compensation. This allows the business to scale its revenue without sharing those gains with the providers responsible for the work. Additionally, new hires are being brought in at rates significantly below industry standards, leading to a noticeable decline in morale and transparency. I will also take this time to point out, as a white employee, that the disparity in how POC staff are treated versus their white counterparts is impossible to ignore. There is a distinct sense of who leadership considers "brand-aligned" and who they consider "disposable," which is particularly distasteful given the local demographic.