Fyzical jc ny - Customer Service Specialist FYZICAL Employee Review

1.0
Apr 22, 2025
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, the office is nice.

Cons

Lack of training, there is no sign on bonus or no bonus in general. No health insurance, no 401k .There is no room to advance. Limited providers. The owner is also a physical therpist,making two that work for the company which is incredibly difficult to schedule. The owner takes off early for golf,dance, school and vacation which leaves little opening for patients and limited-not consistent hours for admin staff.

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FYZICAL Response
1y
Thank you for sharing your experience as a Customer Service Specialist at FYZICAL Johnson City. We truly appreciate your feedback, as it helps us identify areas for improvement within our clinic. Your feedback is invaluable, and we’re committed to supporting our franchisees to improve the employee experience. We appreciate your insights and are dedicated to fostering a positive workplace across the FYZICAL network.

Explore other reviews about FYZICAL

5.0
Feb 27, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible hours, teamwork, coworkers become like friends and family. I’ve worked in healthcare my entire career, and this is by far my favorite position I’ve held. From the day of my interview, I knew this was where I wanted to be and was genuinely excited about the opportunity to join the team. The owners are open-minded to new ideas and supportive of growth, and everyone shares the same goal of helping as many patients as possible. The collaboration between all three disciplines (PT/OT/ST) really encourages teamwork, and as a result, coworkers quickly become close. It’s a very supportive environment where everyone lifts each other up. I truly look forward to continuing to grow alongside this company and am excited to see what the future holds!

Cons

Wish I lived a little bit closer to the clinic, but my teammates and patients make it worth it!

1.0
Feb 17, 2026
Recommend
CEO approval
Business outlook

Pros

Quite honestly, the only pro was two amazing builders that I met.

Cons

Complete bait and switch when it comes to compensation, bonuses benefits, and culture of company. Scientology beliefs they’re highly enforced and any negative comments about the company or the owners is not tolerated. Therapist are rewarded for seeing as many patients as possible within a day CCS. Are judged based on how many patients they can actually get to schedule which honestly falls on the company itself not the person being forced to ha ask them to make appointments. Bonuses are advertise as part of compensation however, various departments are consistently told that the structure has not been yet developed. One of the owners himself has greatly enforced “B plus work and out the door”. Questionable, legal and ethical handling of patient’s records and billing practices.. quantity over quality is enforced. In the 20 years, I’ve worked in medical billing, I have never in my life worked for two owners that view, patient care the way that they do. That is saying a lot since I’ve never worked for a company that treats children with autistic and developmental disabilities. I stayed for two months before I quit and in that time 24 therapist and 3 administrative employees quit. Not one person left with a good thing to say about the company or the owners.

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