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      FRONTSTEPS

      Engaged employer

      FRONTSTEPS reviews

      Process issues and symptom management - Anonymous employee FRONTSTEPS Employee Review

      1.0
      Jan 2, 2019
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great coworker. You will undoubtedly make great friends and there is a strong chance your immediate manager will be excellent.

      Cons

      There is a massive disconnect between the upper management and front line positions. There seems to be a tendency to attempt to treat symptoms of an issue rather than solve the underlying problem, and real problem solvers seem to be leaving the company in droves. There is suddenly less understanding about the industry as a whole and not much willingness to invest in making the customers happy.

      Explore other reviews about FRONTSTEPS

      5.0
      Feb 2, 2023
      Customer support
      Recommend
      CEO approval
      Business outlook

      Pros

      Company cares for employee's wellbeing, and does a great job communicating given how everone works remotely.

      Cons

      It is very fast paced, but I enjoy that type of environment.

      3
      1.0
      Sep 5, 2025
      Solutions delivery
      Recommend
      CEO approval
      Business outlook

      Pros

      Snacks. And four word minimum.

      Cons

      Revolving door - I’ve seen management fire so many people. Bad Reputation - most of our customers are unhappy & leaving for competitors. Bad deals - most new clients cancel without making it through implementation. Outdated product - software I looks like it’s from 2004. (It is) Broken Operations - the company is a combination of 4 previous companies, and it feels like it. The tech stacks are broken, and no one truly owns it. Ask the same question to 5 different people, and you’ll get 5 very different answers. There are so many problems, but a very real one is overcharging & billing customers wrong amounts. Toxic Positivity - talk to any of the executives and they tell you “we’re #1 in the industry, we are the best, customers love us!” Have they not talked to anyone other than their favorites? So out of touch.

      1
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