senior customer support specialist - Customer Support Specialist FDS Employee Review

1.0
Oct 15, 2020
Recommend
CEO approval
Business outlook

Pros

none other then working from home at the moment

Cons

everything, not enough pay, refuses to hire enough people to support work

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FDS Response
5y
Thanks for providing feedback. The company is continually hiring employees for the customer support department and restructured the compensation for this group about a year ago. The company is growing very quickly and we will continue to add additional employees to help support our customers. I'm glad to hear you are enjoying working from home during the pandemic.

Explore other reviews about FDS

5.0
Jan 8, 2024
Recommend
CEO approval
Business outlook

Pros

great i love it so uch

Cons

none nothing i can complain about

4.0
Apr 15, 2025
Recommend
CEO approval
Business outlook

Pros

Achievable goals. Amazing teamwork culture. You feel safe to ask your superiors questions when confused. Super fun culture. Decent pay compared to the area. Health insurance w/ incentives to reduce premiums. many other amazing benefits to chose from like hospital indemnity, accidental death/dismemberment insurance, etc. KEPT THEIR DEI POLICIES Fun incentives Achievable bonuses. Policies that take customer behavior into account for metrics. So, so many more

Cons

Still not a comfortably livable wage. Training can be confusing and overwhelming, but that's the industry, plus you are encouraged to learn and ask questions whenever you need, no matter how long you've been there.

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