I wish I did not trust the headlines - Customer Service Representative FARFETCH Employee Review

3.0
Sep 6, 2023
Recommend
CEO approval
Business outlook

Pros

The salary is adequate to the local market and I met some amazing people there.

Cons

The management looks like is in the kindergarten and playing with our career path like in a board game, pushing us to do this or that to observe the result. There is no one you could talk to and reach out for help from upper management or HR. If you get a good manager, you are ok, otherwise, you are done, so just start to look for another job already. And, of course, your direct manager is the one to give the go ahead for you to be ellectible for a career change within the company, so no good comes out of trying to change departments.

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FARFETCH Response
2y
Hi, thank you for sharing your thoughts with us. We would like to address some of your concerning feedback. We take every report of bullying or harassment seriously and address all forms of bullying. Through our speak-up channels and anti-harassment committee, we are committed to supporting our people. We also have several global programmes and training for managers to ensure our people feel heard and supported. We often receive positive feedback, both on Glassdoor and in our bi-annual employee survey, about our inclusive and supportive environment and our team spirit so we're very sorry to hear that this was not your experience with us. We continue building on our inclusive culture, where every Farfetcher can succeed, belong and thrive with us.

Explore other reviews about FARFETCH

5.0
Jan 8, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing culture, managers, trainings, salary increases, and benefits.

Cons

Constant layoffs, rough customers at time, but nothing much more.

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FARFETCH Response
5mo
About your constructive comments, we appreciate them, and we will consider them. Let’s continue building the future of Farfetch, together.
3.0
Apr 27, 2026
Recommend
CEO approval
Business outlook

Pros

The people and company culture used to be great.

Cons

Company was sold and everything went down hill. No room for growth.

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