not worth it - Customer Service Representative FARFETCH Employee Review

2.0
Feb 5, 2022
Recommend
CEO approval
Business outlook

Pros

There are a few supportive team leaders.

Cons

Toxic positivity and overworked is how this position can be summed up. The workload that is piled on you will not be worth the pay or any compensation at all. Team tries to be extremely positive but leaders are very quick to be snobby and no help at all. Its an ever ending game of hoping you're working with the supportive leaders for the day.

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FARFETCH Response
4y
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience with the workload. The well-being of our people is a priority for us, and we've launched several initiatives to better support everyone, as part of our strategy. Regarding your feedback on leadership, we offer numerous global training programmes for managers and senior leaders at FARFETCH, to ensure our people feel heard and supported. This will continue to be a focus in the future. We will continue to work hard to improve the experience of our people.

Explore other reviews about FARFETCH

5.0
Jan 8, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing culture, managers, trainings, salary increases, and benefits.

Cons

Constant layoffs, rough customers at time, but nothing much more.

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FARFETCH Response
4mo
About your constructive comments, we appreciate them, and we will consider them. Let’s continue building the future of Farfetch, together.
3.0
Apr 27, 2026
Recommend
CEO approval
Business outlook

Pros

The people and company culture used to be great.

Cons

Company was sold and everything went down hill. No room for growth.

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