Challenging, Fast-Paced. - Customer Service Advisor FARFETCH Employee Review

4.0
Feb 20, 2020
Recommend
CEO approval
Business outlook

Pros

Challenging environment, ever-changing guidelines and focus, constant information and team-building, very culture-oriented and community-driven. Great compensation and benefits system. Farfetch does look out for their employees.

Cons

Low to medium wages for the many departments involved in this project, still many flaws and pain-points, specially on customer-driven departments. High burnout rates.

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FARFETCH Response
6y
Thank you for your brilliant review! We love reading your feedback about our challenging, fast-paced environment and our people and culture-driven company. We also appreciate your comments about our salary and benefits as we've been working hard on our total reward offering. We're sorry to read your negative feedback and we understand your concerns about pain points. We are still early on in our journey and agree there is still room to make improvements. But we always keep our people at the centre of everything we do and we focus on happiness and well-being.

Explore other reviews about FARFETCH

5.0
Jan 8, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing culture, managers, trainings, salary increases, and benefits.

Cons

Constant layoffs, rough customers at time, but nothing much more.

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FARFETCH Response
5mo
About your constructive comments, we appreciate them, and we will consider them. Let’s continue building the future of Farfetch, together.
3.0
Apr 27, 2026
Recommend
CEO approval
Business outlook

Pros

The people and company culture used to be great.

Cons

Company was sold and everything went down hill. No room for growth.

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