Pros
Great benefits which includes a 25% discount, free healthcare, dental, vision 401k etc. Free lunch on Wednesdays. Company parties. 150 GBP credit for clothes after 90 day probationary period. Cool new office.
Cons
Your work schedule will rotate every week between 3 different shifts. (8-5, 9-6, 11-8). You are expected to take new email inquiries consistently throughout the day while handling incoming telephone calls. Most of the year is slammed with back to back calls and a queue full of emails that is never-ending. Management is often-times fickle in responses to general questions about processes. Very high turn-over rate. Not much room for advancement. Company doesn't seem to care much about fixing it's flawed processes or system errors.
