Customer Service Representative - Anonymous employee FARFETCH Employee Review

2.0
Dec 26, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Nice pay, great benefits, PTO, sick time, great company parties/activities

Cons

Not a lot of room for growth, they hire outside of the company. high call volume, expected to answer calls and answer emails at the same time, stressful job position, no part time customer service rep positions available, have to work at least one weekend a month, systems crash a lot, angry customers, people quit a lot

Explore other reviews about FARFETCH

5.0
Jan 8, 2026
Recommend
CEO approval
Business outlook

Pros

Amazing culture, managers, trainings, salary increases, and benefits.

Cons

Constant layoffs, rough customers at time, but nothing much more.

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FARFETCH Response
4mo
About your constructive comments, we appreciate them, and we will consider them. Let’s continue building the future of Farfetch, together.
3.0
Apr 27, 2026
Recommend
CEO approval
Business outlook

Pros

The people and company culture used to be great.

Cons

Company was sold and everything went down hill. No room for growth.

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