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EyeQ Monitoring

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Terrible management - Monitoring Agent EyeQ Monitoring Employee Review

1.0
Jul 6, 2021
Recommend
CEO approval
Business outlook

Pros

none none none none none 5 word minimum

Cons

Everything. The management sucked and it was obvious the higher ups were lining their own pockets with company money, one of the reasons they had to rebrand from NVMC. I ended up quitting when a manager told me they liked to hang out with COVID positive people and try to bring it to work and then only gave us a bucket of bleach to pass around to keep us "healthy" as we continued to use the same monitoring stations and keyboards and monitors and mice and headsets and telephones throughout the night. The final straw was definitely when they wanted us to sign a waiver saying we couldn't take off for fear of the virus. This is a dead end job, no way to improve, and you get fired on a whim. There is blatant theft from this company toward its customers. They never receive what they think they are paying for, which is people watching there property live, instead most only get alarms, or if they really think they're getting live monitoring, they are up on a screen with dozens of other locations that are barely looked at.

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EyeQ Monitoring Response
4y
Hi There, We are so sorry if the events described were true accounts of what happened, as we take the health and safety of our team members very seriously. What you described above as it relates to our COVID measures completely violates the protocol we have consistently set for our office, and even more alarming is the information regarding the manager you described. Additionally, we work diligently to provide our customers the best service that the industry can offer. If you know of events where our current personnel are not following procedure and serving our clients to the degree we guarantee, we will absolutely work to rectify that. If this information is true, we would definitely like to get in touch with you so that we can address these issues. Would you be available for that? If so, please respond to this comment and we will provide the contact information for our head of people operations. Best, The EyeQ Team

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Cons

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3.0
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Pros

It wasn't too bad. The people in the office were super kind to me. The benefits and the PTO were amazing, and it paid very well. They do value employee mental health. I'm still appreciative of the support I got when I was grieving a personal loss.

Cons

A lot of issues. For starters, I was apart of a new team, so setting the standards and culture was difficult, especially since my supervisor worked out of town. I didn't know if I was doing a good job or not, because I really tried my best, even though I was honestly confused at what I was doing sometimes. Also, my workspace was pretty small, and with 2 other individuals, so while I admit I am a very quirky person, one of my colleagues took issue with it. I really also didn't have much of a say in terms of what we could do, so it was a lot of compliance to what they wanted. In addition, the issues to said quirks often led me to working away from my desk, more often then being at my desk. I definitely felt pretty left out.

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