Sinking ship... - Service Delivery Manager Expereo Employee Review

1.0
Sep 28, 2024
Recommend
CEO approval
Business outlook

Pros

- Great colleagues - Good WFH policy - Free coffee - Office location

Cons

- inconsistency in saying and doing - no clear job roles or descriptions (just do as told or the Exit door is open) - Management considers feedbacks as complaints ( feedbacks to improve are taken negatively) - Sudden and useless changes are done in the name of Customer service improvement with adverse impact and the blame is on employees for not doing their job - Frequent changes have made the departments unstable and demotivated. - Everyone is waiting to quit as soon as they get another opportunity, no motivation. - Rewards and recognitions is a joke, really! ...what good is a reward if it's just a paper certificate or an e-card - Increment, bonus and rewards are consistently for select few (management's favourites), others don't exist or their contribution was not enough. - Managers giving tough time to employees are considered great (they dont know a thing). Despite complaints to HR about their behaviour nothing happens. - Medical Insurance is applicable only for the Employee and not for family! - Benefits are taken away or getting reduced (cost cutting)

Explore other reviews about Expereo

5.0
Mar 11, 2026
Recommend
CEO approval
Business outlook

Pros

Fantastic Culture Very collaborative environment Development/Growth opportunities Great health benefits

Cons

Room to improve salaries for employees in a support function.

4.0
Jan 5, 2026
Recommend
CEO approval
Business outlook

Pros

The company has gone through a period of transformation, which has created opportunities to learn, take on new responsibilities, and contribute in impactful ways. Leadership is clearly focused on long term growth, and there is a genuine effort to improve process, culture, and communication. The people are committed and resilient, and there's a shared sense that the direction is ultimately positive. While the past couple of years have been challenging, I am genuinely hopeful for the company's future.

Cons

With significant change comes uncertainty. Ways of working have been challenging at times, and not all transitions have been smooth.

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Expereo Response
4mo
Thank you for sharing your experience with Expereo. We're glad to hear that the transformation journey has created meaningful opportunities for growth and that you feel positive about the long‑term vision and cultural improvements. Your feedback on the challenges that come with significant change is appreciated, continuing to strengthen transparency and support across teams remains a key priority.
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