Pros
There are many team members who have worked here for many years and are dedicated to their jobs. I was treated with much warmth from all as a new employee. That said, the close friendships and longevity of individuals brings with it some pretty informal (unprofessional) behavior and a company culture of being "set in their ways."
Cons
There were two official levels of management as well as a third, unofficial level above my position. The general manager mostly just sent emails to the team telling them to please follow up on the reports in order to meet company revenue goals. Of course, sending workers emails simply telling them to do what they're already doing while offering no support for solutions to the various challenges and obstacles is a management technique only taught at the Captain Obvious School of Business. The manager of the team was just as bewildered by his behavior as the workers are, but she seemed completely powerless to do anything about it either.