Poor leadership, No work/life balance - Customer Service Representative (CSR) Eversource Energy Employee Review

Thank you for taking the time to share your experience. We’re truly sorry to hear that your workload and schedule have impacted your work/life balance and overall experience on the team. That’s not the experience we want anyone to have, and your feedback is important. We appreciate you highlighting the positives around pay, benefits, and vacation, and we take seriously the concerns you raised about scheduling, support from management, and the training process. We know how critical it is—especially in customer‑facing roles to feel supported, set up for success, and able to manage responsibilities outside of work. Your comments about expectations during hiring and the clarity of goals will be taken into consideration. We will share this input with the appropriate teams so we can review how we communicate, train, and support employees throughout their time here. Thank you again for your honesty. We’re committed to improving the employee experience.