Where do I begin:
-Management is a joke. The reservations sales floor during peak reservations season is a ravenous pack of thieves out to steal work you've done; Management will do nothing about it. They are there to take escalated calls and emails and deny your time off requests.
-Zero opportunity for growth here. The company is small and management is about 60% of the staff. Nepotism and favoritism reigns and they don't try to hide it.
-They know new employee turnover is high, so they withhold 20% of each paycheck and pay it out every three months if you are still around. This never ends; If/When you leave, they will keep 20% of your commission.
-This is the only Sales job I've ever had where they will NOT pay you a penny of your commission if you don't meet a metric. I've had jobs where you go down to a different percentage of pay for this but never been denied payment entirely for sales I've made.
-Calls are endless and you are expected to continuously build quotes through an archaic system whilst taking them. You are always 4-5 quotes behind and it leaves little to no ability for follow-up. Most revisions to a quote require you to start from scratch.
-If you don't sacrifice your personal life and live at work (12+ Hour days 5 days a week), you will not be successful here. There's logistically no other way to keep up with demand. Either they aren't hiring enough people, or they can't keep new hires on long enough to keep up with the demand.
-Do not expect any type of raise here; It will not happen, annual or otherwise. You are paid $14.00 an hour and that will never change,so get used to it. In fact, every year the medical coverage seems to go up in price and the company refuses to pay the small difference every year, so you actually lose money every year.
-Being so desperate for a sale and sinking in work that is burdening and cumbersome to process, it is easy to get disgruntled. Half of the sales staff will complain about the same things over and over again to each other, venting about the lack of support openly as a stress release mechanism.
