Unethical leadership and unfair work conditions - Customer Service Europe Congress Employee Review

Because everyone is so miserable, commiserating with colleagues is easy so you build bonds fast.

The most extreme micromanaging I've ever seen. Literally I've turned around to see the CEO reading through all my emails like it was something normal. Owner will chastise you if you leave right on time at 6:01 and expects you to be in your seat at 8:59. Staying longer doesn't get you any credit, however. Speaking of overtime, you will be expected to work 12-16 hour days, four days in a row for events, even after a 40 hour work week. You are never paid overtime and the owner does not guarantee breaks (you can work 8+ hours before getting any food). In fact, don't even try to sit because you'll be yelled at for that as well. According to the owner "real women can stand in high heels for 8 hours a day." It seems that the owner takes pleasure in inflicting pain on employees as he purposefully makes it so you have to be at the airport at 6:30 am, eat breakfast at 6am before anyone can see you, forces you to make public presentations when you're uncomfortable, and to dance with guests until 2am (and then be expected to get up at 6am the next day for your next 12 hour shift). Every event I became physically sick from lack of sleep and from stress. If you're still reading this have some respect for yourself and just find something new. Seriously being a waiter, working or mcdonalds, being a maid, any other job on the planet will be better than this.

Colleagues are nice and it can be fun when CEO is OOO.

If you value your time, well-being, and professional growth, do yourself a favor and stay away. This place is a trap, and if you’ve already stepped in, quit while you’re still on probation—you’ll notice all the red flags soon enough. The work environment is oppressive and micromanaged to the extreme. You’ll be expected to remain at your desk from 9 AM to 6 PM sharp—leaving even a minute early is unacceptable, and even washing your cup before the exact hour is considered slacking off. Any conversation with colleagues is dismissed as “chit-chat”, as the only acceptable activity is making endless calls. Lunch breaks? Forget about taking a proper one. Management often uses this time to discuss work while sitting in the kitchen with employees, ensuring they don’t “overstay.” Employees are responsible for taking out the trash themselves. Why don’t they mention it as your responsibility beforehand..? Sick days? The so-called "benefit" of three sick days is a joke. If you’re unwell, you’re expected to come to the office first, work for a few hours, and only then—if they feel generous—you might be allowed to go home. And then there are the weekend events. Be prepared to work from dawn until midnight, without proper breaks. The unspoken motto? “We don’t sleep, we don’t eat, we don’t go to the toilet.” To make matters worse, there’s no additional pay for overtime or weekends. 1/4 part of your earned commissions will go to the management's pocket.. Finally, don’t be fooled by the only 5-star review scripted by management to cover up the reality. If you're considering working here, you’d be better off at McDonald’s. At least you'd have a healthier work environment and fairer treatment.