- Caseloads are way too high, completely unsustainable for providers. Expectation is that providers work at over 100% of their capacity on a relatively regular basis, when even working at 90-100% of capacity feels like too much. Even when therapists are screaming that they can absolutely not take a single additional patient, they are forced to do so because Equip refuses to keep a waitlist for patients. Patients then get assigned to therapists who are so burned out that they cannot possibly provide adequate care that patients deserve.
- Frequently take on families that are not appropriate for FBT; it is on the therapist and the rest of the treatment team to try to "convince" families that FBT is their best bet when this is very clearly not true in every case, and there are times when FBT is clearly harmful. Equip feels like an FBT cult
- Leadership claims to be open to feedback but consistently ignores feedback from providers who are the ones actually in the trenches working with patients
- When providers voice their concerns, can be met with statements from leadership such as "Most people are happy at Equip, so if you are not we encourage you to find a workplace where you are happier" <-- rather than addressing the problems, blames it on employee. Gaslighting at its finest!
- Therapist turnover very high
- Leadership claims to value self-care, but willing to burn out providers to get more clients - focus is on quantity and not quality
- Upper management is too focused on profits and numbers - this comes at the expense of the providers and the patients. Patients routinely switch from provider to provider because the model is unsustainable and providers leave - Performative allyship. Claims to want to serve marginalized communities, but becomes defensive when marginalized people within the company speak up. Leadership primarily composed of thin, white, cisgender women from academia
