False Advertising - Front Desk Manager Equinox Employee Review

2.0
Aug 15, 2019
Recommend
CEO approval
Business outlook

Pros

By far the best pro is being able to utilize the gym and using your employee discount at the shop. That being said, you can get a better paying job elsewhere (and just pay for membership) and buy stuff at nordstom rack.

Cons

Life is great at Equinox for a short while. Pretty soon you begin to realize how much Equinox does not live by their values. Front Desk staff are constantly looking at these "values" on screensavers placed on the desk. Things like "open and honest communication" are not a thing here. Management will send emails from noreply addresses. When getting hired you are told you get 40% everything - not true. Discounts vary from 0-40%. They pay is very sad for a company that charges their members so much. As a front desk manager I was always forced to short staff the desk so that we would stay under the "budget", which no matter the month would always decrease. It is hard to hire any good talent when they are being payed $9. When I wanted to give an employee a raise, it was either denied or only increase by literally pennies. I have never been at a company that treats its employees like they are disposable. When Equinox HQ does something wrong, it is the front desk that has to answer the phone, not our CEO.

Explore other reviews about Equinox

5.0
Jul 5, 2026
Recommend
CEO approval
Business outlook

Pros

Free Equinox membership. Easily one of the biggest perks. You get access to a premium gym that normally costs hundreds of dollars per month. Health and fitness environment. You're surrounded by people interested in wellness, and many coworkers are into fitness. Customer service experience. Great resume builder if you're moving into hospitality, sales, banking, or corporate roles. Professional atmosphere. Equinox expects a polished appearance and high-quality service, which can help build professionalism. Networking opportunities. Members often include business owners, executives, and professionals in West Palm Beach. Relatively straightforward work. Most duties include greeting members, answering phones, checking members in, updating accounts, and keeping the lobby organized.

Cons

Pay is relatively low compared to the expectations and cost of living in South Florida. Many employees cite compensation as a downside. Can't call out sick.

2.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

free gym membership your own office

Cons

Sales quotas can be aggressive, and there is constant pressure to hit monthly targets regardless of market conditions. Success often depends heavily on club traffic, lead quality, and location, which can make performance feel inconsistent. Long hours and weekend availability are frequently expected, especially during promotional periods and month-end pushes. Compensation can fluctuate significantly if sales goals are missed. Management styles vary greatly by club; some locations offer strong support while others can be highly numbers-driven. Administrative tasks and CRM follow-up can become repetitive and take time away from building member relationships. High turnover among advisors can create additional workload for remaining team members. Advancement opportunities exist but can be competitive and sometimes unclear. The focus on sales metrics can occasionally overshadow the hospitality and member experience aspects of the role. Corporate initiatives and promotions can change frequently, requiring advisors to quickly adapt messaging and sales strategies

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