Sad to say that their employment model leaves a lot to desire. - Anonymous employee Equinox Employee Review

2.0
Jul 26, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free gym membership, way to create connections in your industry for yourself, clean environment. Amazing experience for members.

Cons

Equinox clearly does not value their employees. I have seen so many people attempt to make their model work, and for the very few that it works for, that's great, but the majority of employees end up leaving within a year of starting. It's sad. I could literally make more money working at a McDonalds than with this company. Their management is underpaid, which makes them self-serving and not want to be helpful. Additionally, many of the employees have spent a lot of money to get training in their field and are being paid minimum wage. It is not worth the experience. Employees make a lot of money for the company and see little to no return. Clients feel the hit when their favorite trainer/pilates instructor/massage therapist leaves and they are stuck with a package that they don't want to use with anyone else. Also - if you give in to ANY extra demands (oh come in for this one client) they will expect it from you constantly. It is not worth the time and effort here.

Explore other reviews about Equinox

5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Spa Management is professional and tends to employees needs. Encourages growth within the company and career wise.

Cons

The General management is continuously changing so credit for past performance is lost.

5.0
Jul 5, 2026
Recommend
CEO approval
Business outlook

Pros

Free Equinox membership. Easily one of the biggest perks. You get access to a premium gym that normally costs hundreds of dollars per month. Health and fitness environment. You're surrounded by people interested in wellness, and many coworkers are into fitness. Customer service experience. Great resume builder if you're moving into hospitality, sales, banking, or corporate roles. Professional atmosphere. Equinox expects a polished appearance and high-quality service, which can help build professionalism. Networking opportunities. Members often include business owners, executives, and professionals in West Palm Beach. Relatively straightforward work. Most duties include greeting members, answering phones, checking members in, updating accounts, and keeping the lobby organized.

Cons

Pay is relatively low compared to the expectations and cost of living in South Florida. Many employees cite compensation as a downside. Can't call out sick.

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