Common Sense, "thinking outside the box" heck ...thinking at all is not encouraged. - BSA Epsilon Employee Review

3.0
Apr 17, 2011
Recommend
CEO approval
Business outlook

Pros

People are very, very nice. There is some opportunity to learn. They are very flexible about working from home. The office is nice. They have free coffee and breakfast (nice breakfast not just bagels and cream cheese.) There is a meditation room, that nobody uses. Also- it looks real good on the resume. Head-hunters contact me all the time. 3 weeks vacation to start.

Cons

Someone else posted that this company is paper trail obsessed. I couldn't have said it better myself. I feel like I don't work. I just CYA. (Cover Your A**) All work is done offshore. I am starting to think this company only has people working in the states so they can say to the clients, "that the work is being done onshore". It isn't. Almost all of the work is done by resources in India. And they make a lot of mistakes. In the two years I have worked there they have dwindled their staff sending more and more tasks over-seas. As for the paper trail - if it it isn't in an email, it is not valid, and it never happened. I spend more time composing emails, and documenting than actually producing work. I feel like I have to dumb down to do the work and their procedures are so intricate it can take months to learn. None of their procedures make any sense. People get fired a lot or laid off which is a little unsettling. The insurance benefits are very expensive and not very good. The training is dismal. It is stacks and stacks of ancient and out-dated documentation that you are left on your own to decipher. You are basically left to wing it and often nobody will help you. However, if your lucky. You can learn a lot. But I must say that I feel my skills have gone stale. The work is so mind numbing.

Explore other reviews about Epsilon

5.0
Jun 8, 2026
Recommend
CEO approval
Business outlook

Pros

Work culture, people that work here, and hybrid work.

Cons

Compensation and of course corporate politics.

1.0
Mar 26, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are no "Pros". Company is getting driven into the ground, quickly. Unlimited FTO - sure nice if you EVER get to take time off

Cons

Employees have been strung along last year (2025), told there would be Merit Increases -- should have been in March 2025 (didn't happen); then we're told it would be in July 2025 (didn't happen); then we're told would have a meeting in Sept 2025; there was a All Hands call and we we're told ONLY Top Performers would get a BONUS, and no one else. Then, in Jan 2026, there was money Allocated for FULL Merit Increases for April 2026. NO Senior Mgnt Communication. It's the end of March 2026 and we are told from our Managers (NOT Senior Mgnt) that there would NOT be any Merit Increases, supposedly "tabled" until July 2026. Time will tell.

7
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Epsilon Response
2mo
Thank you for your feedback. Your insights will be shared with leadership as we work to improve.
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