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      Epsilon

      Engaged employer

      Epsilon reviews

      I work for a company that contracts through Epsilon (KPI Connect). One word: TERRIBLE - Agent Epsilon Employee Review

      1.0
      Dec 15, 2014
      Agent
      Recommend
      CEO approval
      Business outlook

      Pros

      Use this company as a stepping stone to a another job for another call center position.

      Cons

      I don't know where to start. I start working for this company (KPI connect) as a temporary employee and been employed for over six months. Management is completely inept. I mean management only consists of one person and the lead. By my 3rd month working here you can tell the the manager is completely inexperienced and the new lead is extremely timid. This whole company is basic ran by Nurse Racheted (control freak) and her assistant. The majority of my co-workers are afraid to stand up to management. Also we get paid barely above minimum wage and they expect high quality calls! They QA us like crazy like we're getting paid $20 an hour.

      avatar
      Epsilon Response
      1y
      Thank you for sharing your feedback. Your insights will be shared with leadership as we work to improve.

      Explore other reviews about Epsilon

      5.0
      Jun 24, 2026
      Creative
      Recommend
      CEO approval
      Business outlook

      Pros

      Hands on experience on big projects/stretch assignments

      Cons

      Gaps in leadership & lack of growth

      avatar
      Epsilon Response
      3d
      Thank you for your feedback. Your insights will be shared with leadership as we work to improve.
      1.0
      Mar 26, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      There are no "Pros". Company is getting driven into the ground, quickly. Unlimited FTO - sure nice if you EVER get to take time off

      Cons

      Employees have been strung along last year (2025), told there would be Merit Increases -- should have been in March 2025 (didn't happen); then we're told it would be in July 2025 (didn't happen); then we're told would have a meeting in Sept 2025; there was a All Hands call and we we're told ONLY Top Performers would get a BONUS, and no one else. Then, in Jan 2026, there was money Allocated for FULL Merit Increases for April 2026. NO Senior Mgnt Communication. It's the end of March 2026 and we are told from our Managers (NOT Senior Mgnt) that there would NOT be any Merit Increases, supposedly "tabled" until July 2026. Time will tell.

      7
      avatar
      Epsilon Response
      2mo
      Thank you for your feedback. Your insights will be shared with leadership as we work to improve.
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