Great experience, there is a luck factor - Agent Customer Service Representative Epic Employee Review

3.0
Feb 2, 2020
Recommend
CEO approval
Business outlook

Pros

You will get great experience in an important field, and work with talented, engaging people. You will learn to be effective as a project manager, even if you start with no experience.

Cons

Stars rise and fall quickly here; sometimes being on the right project or working with the right people is everything in the short run. Eventually, all works itself out, but feedback stains can take time to wash out if you end up in a situation that went beyond your control due to Epic's strategy you were forced to follow.

Explore other reviews about Epic

5.0
Jun 21, 2026
Recommend
CEO approval
Business outlook

Pros

Meritorious work environment, capable coworkers, work that has high impact, high degree of autonomy, interesting work, campus, food, benefits. Reasonable views on AI

Cons

Young. Parental leave isn’t great. Limited remote work. Required travel.

3.0
Jun 16, 2020
Recommend
CEO approval
Business outlook

Pros

Autonomy, independence, culinary, cool campus

Cons

Blackbox management, upper management is out of touch

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