Awesome potential being squandered. - Professional Services Entrata Employee Review

1.0
Mar 9, 2014
Recommend
CEO approval
Business outlook

Pros

Working in departments not directly touched by the CEO can be tolerable. This is becoming less and less likely though, since the CEO is gaining more and more direct influence in each department.

Cons

Lack of leadership. Priorities and goals change weekly. This is not an exaggeration. I had a director who would drastically change the course of Client Services every month due to a "cool new book" he had read. This would disrupt a lot of the ongoing projects which were currently in place. There is a severe lack of scalability in the company as well. Arguably, this is something that happens in a lot of companies, but its almost comical how out of sync Property Solutions is. Each department tries to do the best it can, but is directly influenced by Development. The CEO runs development, and fires developers and others who disagree or don't fit with him. This encourages those in Development to "get things done" by pushing out new features or releases which are not near ready, thus creating havoc for all the other departments in the company. What's funny is that whenever an individual suggests that Development slow down, he or she is perceived as lacking the company's innovative spirit and is put in the dog house. Others see this and learn its better to keep their head down and keep their job rather than disagree with the CEO.

Explore other reviews about Entrata

5.0
Jun 23, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great Culture and a product that actually works. They have raving fans as customers, which help a ton

Cons

The shift from bootstrap to VC funded came with the usual issues of turnover and culture shift

2.0
Feb 10, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have a pretty good group of team members. My mid-level supervisor is also easy to work with and supportive.

Cons

Entrata does not care about their employees, or even their products/services. This is made clear by insane workloads, exhausting meetings with escalated clients, and a “standard” 3% (if you are exceeding expectations and lucky) raise. I do moderately technical work that requires a decent amount of experience, as well as a client facing and internal leadership role, and I don’t make what is considered a “living wage” in Utah, even after years of working here. Execs seem to be having a great time partying at Summit with the most expensive celebrities they can book (Seinfeld, James Cordon, Tom Brady, Weezer…) but absolutely do not care about the uninvited staff who are working to support their client retention and their low-bar concept of product integrity.

3
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