Pros
The benefits packages are great, especially with the retirement perks.
My supervisor is incredibly personable, motivating and provides constructive criticim in the most gentle and positive way possible.
Leadership has your back when it comes to things that need to be escalated or any pushback that may come from sales. Sometimes we have to say no, because things may not be according to policy, and your leadership doesn't hesitate for a second in backing you up. I've never seen a group of leadership so quick to jump in and intervene on correspondence between you and your internal client.
Hourly employees are encouraged to leave at designated end times. No one expects you to work OT.
Cons
Working within the B2B side of the business, you'd expect more company holidays but you don't actually get very many off.
The position was definitely not at all what it was presented to be - which is fine. I just didn't get the level of transparency as I expected.
This role is in the Operations side of things so that creates a certain level of environment that I simply wasnt prepared for.
Also, we have only 1 HR person onsite to handle the several hundred employees at our location.
Only 2 computer support agents onsite, and system logins/ password resets and general support is hard to come by. It takes days for tickets to get resolved. Things are very slow moving when it comes to resolutions in that regards.