Rolling out remote work, but they are just not ready for it to be successful. - Auditor Ensemble Health Partners Employee Review

Thank you for providing this feedback. You’ve put your finger on a key issue that needs to be addressed. I am sorry that you have been dealing with this issue, but I am happy to report that we have recently made significant expansions to our IT management team and we are also standing up new systems and processes to better support remote employees. I am pleased to hear that you found the training to be solid and that both the pay and benefits are working for you as well. I regret that even when we get your IT issue resolved, this one-star rating will still be here. It’s good for prospective associates to have these reviews so that they can effectively evaluate their options, but I would like to encourage you to use our escalation channels before you resort to posting on Glassdoor. 6 weeks is an extremely long amount of time to be dealing with an IT issue. Please know that if you are dealing with an issue that takes more than a day or two to resolve, you can escalate to your supervisor, manager or director. If after 3-4 days you still don’t have resolution you can escalate to the VP level or even to directly to me: ShareWithShannon@Ensemble.com. We’ll find a way. We’ll solve the problem. Thank you again for the feedback.