Pros
Very flexible with time off. Generous amount of PTO even in your first year. Flexible schedule, so you can come in late or leave early if you need to. Ability to work from home if you’re sick or don’t want to go in the office. No dress code. They often buy food for the office, especially when new employees start (which is often). Generous gift cards and other rewards for meeting goals. Paid company trips and outings. Out of state employees get plane tickets and hotels purchased for them to visit HQ once or twice a year. Decent benefits. The team and company are small, which can be a con but mostly a pro.
Cons
Incredibly HIGH turnover rate! The work may seem straightforward, but this job is extremely demanding and stressful. The turnover rate is so high, they hire college kids and people who’ve had 3 jobs in one year to fill the position. Not only do you try to manage your own work items and clients, but are also taking on other’s work, along with research and various tasks they assign. They consider you a subject matter expert when you learn new aspects of the job. You become a “go to person” for said subject so the other team may bombard you with questions. Yet you are compensated for none of this additional knowledge or work. The pay is menial and frankly a bit degrading compared to other office jobs in Boston. A specific micromanager is frequently scrutinizing every work item we have, to the point that it seems it is her only task. You’re required to do both inbound and outbound calls during your shift so when they’re a high influx of inbounds, you can forget about completing your required outbounds for the day. Most people don’t even bother making that many calls because it’s impossible to keep up anyway. If you have a long outbound hour, it screws up your entire day. Management recommends you make x amount of calls, but with the amounts of things we are required to do, it’s absolutely absurd. There have been many days where I worked past the end of my shift just to complete the day’s end tasks. You don’t get paid overtime because the company frowns upon it so you clock your 8 hour work day, even if you work 10 hours. They should examine their own practices considering employee relations, as it is their supposed specialty.