Pros
Encompass is a subsidiary of Allstate, so employees receive the same benefits as Allstate employees, which are great. Decent work environment; not terribly toxic (could even be a great work environment, depending on your team and Team Leader). Automatic raise annually (small but it's something). Training available and potential for growth for employees. Can transfer to other available job positions (that you qualify for) at other locations, not just within Encompass but within Allstate as well. Occasional fun activies (i.e. team building exercises, enrichment trainings, summer BBQs, holiday parties, outings or trips, etc). Diversity groups. Nice facilities to work and secure (depending on your location). Translation services avaliable im multiple different languages for language barriers between insured (customer) and employee. Incredible charity program. Holiday bonuses (sometimes - see cons).
Cons
Middle management (i.e. team leaders and regional managers) can be toxic at times. In most professional environments in general, managers can really make or break the morale of the employees, and this is the case here. (Here are some examples of this: although there is plenty of PTO allotted, employees may or may not be able to utilize it, depending on the aforementioned managers' discretion; depending on the manager and their individual managerial style, they may or may not ensure the employees are protected; annual "anonymous" employee surveys are not anonymous and comments on them often negatively impact manager-team relations). HR is not for the interests of the employee, but this is probably true for most corporate environments. Executive leadership (those at the very top) only care about their profits and bottom line; there is little to no concern for how archaic software, outdated technology, and laborious processes prevent the best possible outcome for both the insured (customers) and the employees. This one is major: there have been closings of entire locations and many employee layoffs (which is not entirely uncommon in business, but for a company of its size, it's quite concerning, compared to bigger companies in the same market). Customers (insured) are often very dissatisfied with the product and service; executive leadership does very little to resolve complaints. Claims to be military friendly, but is not (both HR policies and management makes military duty cumbersome); it's better to already be retired or a veteran. Salary could be better (compared to similar positions at other companies), but is ok. Paternal leave benefit is unimpressive, if this matters to you. Holiday bonuses inconsistent; depends largely on annual company profits; however, top leadership's pay is unaffected by this.