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      Empower

      Engaged employer

      Empower reviews

      Corporate call center trash - Sales Associate Empower Employee Review

      1.0
      Apr 26, 2024
      Sales associate
      Recommend
      CEO approval
      Business outlook

      Pros

      I would say working from home but you will be micromanaged to the point that it voids this out.

      Cons

      Where do I even start. Inexperienced management that seems to be on a constant power trip. Driving up metrics, micromanaging every second of your day, then getting upset when there is any type of feedback given to them about it. If you work in the call center, good luck moving to any other department. Unless you are a favorite of a manager, which clearly was the case for a select few, you will be stuck on the phones. There is no career advancement in sales besides more awful sales roles. All calls are recorded and will be played back during weekly 1on1s with management. If you don’t meet their unrealistic goals or expectations, you are put on a performance plan and/or threatened. This entire company and its business model is a joke. Old technology and outdated systems that are constantly failing. Poor products that underperform in the market which leads to upset customers and lost business. Do yourself a favor and run far away from this place.

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      Empower Response
      2y
      Thank you for your review and we regret that you've had a negative experience. We encourage associates to provide feedback so we can constantly improve for both our associates and our clients.

      Explore other reviews about Empower

      5.0
      May 20, 2026
      Sr. director
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to work, lots of growth opportunity

      Cons

      None right now, the pace of change can be challenging to some

      5.0
      Jun 11, 2026
      Vice president
      Recommend
      CEO approval
      Business outlook

      Pros

      Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

      Cons

      Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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