The Worst Culture I've Ever Worked For - Client Service Specialist Empower Employee Review

1.0
Nov 11, 2022
Recommend
CEO approval
Business outlook

Pros

There are no pros that I can list at this time

Cons

I am micro-managed to death. I was part of the recent MassMutual acquisition and the process could not have been worse from a change perspective. I am demoralized and disrespected every single day. I have been doing this type of work for over 25 years and starting next week, I am required to enter how I spend every minute of every day in an Excel Spreadsheet. I have zero flexibility and work/life balance does not exist in this company.

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Empower Response
3y
Thank you for your helpful response. We understand integration can be challenging and we value and encourage associate feedback so we can improve the associate experience as we bring companies together.

Explore other reviews about Empower

5.0
May 20, 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work, lots of growth opportunity

Cons

None right now, the pace of change can be challenging to some

5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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