Call Center - Representative Retirement Empower Employee Review

1.0
Jan 15, 2026
Recommend
CEO approval
Business outlook

Pros

regular company benefits and time off etc

Cons

No teamwork or community whatsoever at the company -- the mantra here is to beat it on down the line. If you don't have the answer to a client's question, just pass it off to make it someone else's issue.

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Empower Response
3mo
Shared ownership and collaboration are core expectations. We're sorry to hear that wasn't your experience at Empower.

Explore other reviews about Empower

5.0
Jun 18, 2026
Recommend
CEO approval
Business outlook

Pros

Empower fully supports work life balance. They also support and encourage community service. I like the fact that they match not only by monetary contributions, they also match actual volunteer hours with money. Management at all levels is committed and invested in you professionally and personally.

Cons

None that I have found.

5.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Many smart people genuinely want to grow & succeed; An excellent long term strategic vision backed by long term oriented investors; Ample growth opportunities at a business that is very well positioned for long term growth. Leaders that genuinely care about their people. Remote work is truly an advantage - just the lack of a commute makes a large difference. Opportunity to be at the ground level of a company that will develop a much stronger national brand over the next decade.

Cons

Delivery & Execution are areas that are truly challenging in the high growth/evolutionary environment that Empower is in today. Cultural changes are happening within the business that create some competing priorities, though Sr. Leaders continue to lead through this. Working with people across the US means don't expect a normal schedule - early / late starts and working lunches are the norm.

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