Great company with market leading CX solutions - Country Manager Emplifi Employee Review

4.0
Jun 4, 2024
Recommend
CEO approval
Business outlook

Pros

Emilifi has a very solid social media platform (previously Socialbakers), really cool live chat e-commerce solution, more recently an influencer tool, and a very capable cross platform customer service solution all rolled into one.

Cons

Integration can be a challenge when you are merging lots of different platforms and solutions together. Hope that is going well!

Explore other reviews about Emplifi

5.0
Nov 4, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The company definitely creates a great culture of inclusivity for employees of all nationalities, backgrounds, ideals and genders.

Cons

I can't think of any cons.

2.0
Apr 18, 2026
Recommend
CEO approval
Business outlook

Pros

- Fully remote (if you like that sort of thing) - Unlimited PTO that you really can use (at least in my department) - Mostly good people to work with - The product genuinely isn't bad, compared to its peers

Cons

- Constant layoffs. Nearly every quarter. General sense of dread there. - They'll sell you on a bonus but then never deliver any of it. - Lacking a cohesive vision for what they want to do/be - Atmosphere got very political in recent years. - Broadly, feels like the company is treading water, trying to keep afloat as long as possible. Got a billion-dollar valuation several years ago, but it feels like an albatross now.

2
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